Q: What are the requirements for applicants?
A: Anyone between the ages of 18 and under 60 can apply.
Q: Why do I have an approved credit limit but can't withdraw?
A: The displayed credit limit is the maximum amount you can withdraw, but withdrawals require a withdrawal password. Approval is subject to the final review result.
Q: How much can I apply for? How many installments can I choose?
A: You can apply for a minimum of 80,000 PHP and up to 2,000,000 PHP. We use big data to personalize the maximum amount you can apply for. Multiple installment options are available to meet various repayment needs, with up to 60 installments. You can adju
Q: Can I modify my order after submission? How can I cancel an order?
A: Once submitted, order details such as the application amount and number of installments cannot be modified. Please review and confirm your order before submitting. If you need to cancel the order before the application result is issued, please contact
Q: Why did my order fail the review?
A: Your order may fail if your personal information is incomplete or inaccurate, the uploaded photos are blurry or obstructed, repayment ability is not verified, or if your overall score is insufficient.
Q: How long does the review process take? How can I expedite the review?
A: The review process generally takes around 30 minutes. If there are many applicants, there may be delays. Please keep your phone available for contact by the review team. You can also log into the platform and check the review status under "My Loans."
Q: After the order is approved, when will the funds be disbursed?
A: After the order is approved, the funds are expected to be disbursed to your linked bank account within 5-10 minutes. You will be notified via SMS once the funds are transferred, so please keep an eye out for the notification.
Q: How do I make a repayment?
A: On the repayment date each month, the system will automatically generate a bill, and you can make the payment directly. If you encounter any issues with the repayment, please contact online customer service for assistance.
Q: What happens if I don't repay on time?
A: If you miss a payment, a late fee of 1% of the overdue amount will be charged from the first day of the delay, as per the contract. Additionally, your overdue record will be reported to your personal credit history, which may affect your future credit
Q: Can I repay the loan early?
A: Yes, early repayment is supported. Please log into the platform, go to "Personal Center - My Repayments" to make the repayment, or contact online customer service for assistance.